THE BUSINESS


Success Stories- Food, Travel & Tourism sector

Alan Joyce


Qantas Airways Limited

Alan Joyce is an Irish-Australian businessman who is the Chief Executive Officer (CEO) of Qantas Airways Limited. He was born on June 30, 1966 in Dublin in a suburb named Tallaght.

Early Life and Career :

Mr. Joyce was born and raised in Tallaght, now a suburb of Dublin, Ireland. His mother was a cleaner, and his father worked in a tobacco factory. Mr. Joyce attended secondary school at St Mark's Community School in Springfield, Tallaght.

He subsequently attended Dublin Institute of Technology and Trinity College, Dublin. He graduated with Honours, receiving a Bachelor of Science degree in Applied Science (Physics and Mathematics) and a Master of Science degree in Management Science. He is a Fellow of the Royal Aeronautical Society.

In 1988, Joyce commenced work at Aer Lingus, the flag carrier of Ireland. He held various positions in sales, marketing, information technology, network planning, operations research, revenue management and fleet planning. In 1996, he resigned to join the now-defunct Ansett Australia. In 2000, Joyce joined Qantas. At both Ansett Australia and Qantas, he headed the Network Planning, Schedules Planning and Network Strategy functions. Joyce was appointed CEO of Qantas subsidiary Jetstar Airways in October 2003.

Joyce became CEO of Qantas on 28 November 2008. He is a former Director of Orangestar Investment Holdings Pte Limited (holding company of Singapore-based Jetstar Asia Airways and Valuair) and Jetstar Pacific Airlines Aviation Joint Stock Company (in Vietnam). On 29 October 2011, as a result of continuing industrial unrest following the announcement of job losses and structural changes at Qantas, Joyce grounded the entire Qantas mainline fleet.

The Australian named Joyce the most influential business leader in 2011. Yet a poll following his controversial 2011 grounding of the Qantas fleet showed the action has increased negative public perception of the airline. In 2011, Joyce's remuneration was increased 71 per cent from $2.92 million in 2009–10 to $5.01 million and he was granted 1.7 million Qantas shares under a long-term incentive plan. His reported comments that his salary was "conservative" were criticised by the Australian and International Pilots Association (AIPA).

In May 2019, Joyce committed to three more years as the chief executive of Qantas. In response to the COVID-19 pandemic, Joyce gave up his salary for the rest of the financial year.

Joyce is an active supporter of the LGBTI community and personally donated $1 million towards the campaign to legalise same-sex marriage in Australia, which facilitated his own marriage in 2019. Joyce is the patron of the Pinnacle Foundation, an organisation which works with, "disadvantaged and marginalised LGBT Australians". For his work, he has been recognised on a global list of LGBT executives. As CEO, Joyce has pledged Qantas will "continue social-justice campaigning".

Personal Life :

Joyce identifies as being Catholic. In 2015, he became a member of the Australian Republic Movement, which argues that Australia should replace the monarchy to become a republic with an Australian head of state.

Joyce is openly gay. In 2011, he was successfully treated for prostate cancer. On 2 November 2019, he and long-term New Zealander partner, Shane Lloyd, married on the rooftop of The Museum of Contemporary Art in Circular Quay. The couple lives in the inner-Sydney suburb of The Rocks.

Awards and Recognition:

The Australian named Joyce the most influential business leader in 2011.

Joyce is an Ambassador of the Australian Indigenous Education Foundation (AIEF).

Joyce was named a Companion of the Order of Australia, Australia's highest civil honour, in the 2017 Queen's birthday honours list. This honour was awarded for "eminent service to the aviation transport industry, to the development of the national and international tourism sectors, to gender equity, inclusion and diversity, and to the community, particularly as a supporter of Indigenous education".

Christopher Nassetta

Christopher Nassetta is the President and CEO of the Hilton Group. He joined the company in the year 2007. Hilton has the best performing portfolio of brands in the hotel industry and has 18 brands positioned across more than 6100 properties and has its presence across 119 countries and territories.

Early Life and Career Beginnings :

Chris graduated from the University Of Virginia McIntire School Of Commerce with a Finance degree. He also serves on the McIntire School of Commerce Advisory Board.

Prior to Hilton, he was the President and CEO of Host Hotels & Resorts Inc. since 2000, which he had joined in the year 1995 as the Executive Vice President and was elected the CEO of the chain in 1997. He joined Hilton in 2007 and also serves on multiple boards such as the Chairman of the World Travel & Tourism Council (WTTC).

Prior to joining Host Hotels & Resorts Inc. he co-founded Bailey Capital Corporation in 1991 and was given the responsibility to look after the operations of real estate investment and advisory firm. He spent seven years at The Oliver Carr Company as the Chief Development Officer prior to starting Bailey Capital. As the Chief Development Officer, he was responsible for all the development and related activities for one of the largest commercial real estate companies in the mid-Atlantic region.

About Hilton :

Hilton, officially known as Hilton Worldwide Holdings Inc. is an American multinational company which specializes in Hospitality and also manages and franchises a broad range of hotels and resorts. The hospitality giant was founded by Conrad Hilton in Cisco Texas in May 1919 and is now being led by Christopher J. Nassetta who is the President and CEO of the hotel group.

The company has its headquarters in Tysons Corner, Virginia, USA and has a portfolio of 6,215 properties across 118 countries and territories. Hilton has 18 brands under its belt such as Conrad Hotels & Resorts, Canopy by Hilton, Curio – A Collection by Hilton, Doubletree by Hilton, etc. On December 12, 2013, the company again went public with its IPO and raised around $2.5 billion in its second IPO. The group has around 1,73,000 employees as of 2020.

Jim Sano

Vice President, Travel, Tourism and Conservation

About Jim Sano :

Jim Sano is the Vice President of Travel, Tourism and Conservation for the World Wildlife Fund (WWF). He is also the senior advisor on sustainable tourism programs and has also helped develop new initiatives to engage the supporters of this vital fund that helps preserve the very eco-system of our planet – the wildlife.

President of Geographic Expeditions and Stint at the Yosemite National Park:

Mr. Jim was previously the President of Geographic Expeditions which is an adventure travel company based in San Francisco which offers educational travel, location management and sustainable travel consulting services. During his stint in the company, it received numerous awards and honours such as being named the best adventure travel company in the world and also one of the top 50 best places to work in the USA.

Before he joined Geographic Expeditions, Mr. Sano also worked as a ranger and special assistant to the Superintendent at the Yosemite National Park, California. During his tenure at the iconic National Park, he was responsible for overseeing park naturalist/interpretive programs, keeping closed coordination between the several key elements of the General Management of the Park and being a part of the search and rescue team.

Career at WWF and Honours Bestowed :

Mr. Sano was a part of the National Council of WWF for 10 years and is also an Emeritus Board Member of the Trust for Public Land. He was also the Founding President of the Mono Lake Foundation and was the Founding Director of the National Step and the Yosemite Restoration Trust.

He has also received several awards and honours such as being a five-time recipient of the National Park Service Special Achievement Award. He also led the first American men and women expedition to Mt. Everest, first guided crossing of South Georgia Island and numerous other exciting and first-time expeditions in Latin America and Asia.

Richard Barton

Founder - Expedia Inc.

Richard Barton is an American internet business, who is the co-founder of online travel agency giant Expedia Inc. He has also founded the real-estate internet company named Zillow Group Inc. along with Glassdoor, a job search engine and career community.

About Richard Barton :

He is also the founder of the online travel photography company named Trover, which Expedia had acquired in the year 2016. He also serves as one of the Board of Directors for Netflix, Avvo, Nextdoor and Artsy.

Early life and Career Beginnings:

Mr. Barton was born and raised in New Canaan, Connecticut and is the son of a teacher and a mechanical engineer. He graduated with a degree in Engineering from Stanford University in the year 1989 and first worked for the Alliance Consulting Group and then started working for Microsoft in the year 1991.

He started his first venture Expedia in the year 1996 with the aim to provide detailed information regarding hotel accommodations and travel. His subsequent ventures have always focused on providing transparent information to their customers and he has even stated in his business philosophy that he believes in giving “power to the people”.

For example, Glassdoor provides detailed reviews about companies and detailed feedback from employees too, thus helping job-seekers take more informed decisions.

He first founded Expedia in 1994 within Microsoft as the internet giant was toying with the idea of building a travel guidebook on a CD-ROM. Mr. Barton had then come across an online service that helps travel agents work from home for their clients. He then proposed this idea to business tycoons such as Bill Gates, Steve Ballmer and Nathan Myhrvold. All of them gave a positive response to the idea and that is how Expedia was officially born in 1996.

Business Philosophy:

He has always believed in conducting transparent business with his customers which would not only increase his customer base but would also help maintain a positive reputation of his ventures. Hence, what makes Mr. Barton’s ventures stand apart from his competition is his business philosophy ‘Power to the People’. That’s the reason why people prefer to go to his website as there is a sense of trust among the customers that they will get honest and transparent reviews and recommendations from his website.

Awards and Honours:

Mr. Barton was named a billionaire by Forbes magazine in February 2020, a majority of his earnings coming from his real-estate internet venture, Zillow. In the year 2003, he was listed among the top 10 innovators under 35 in the MIT Technology Review. He was also named as one of President Barack Obama’s Presidential Ambassadors for Continental Entrepreneurship in the year 2012.